Return & Refund Policy
Last Updated: December 20,2025
Thank you for shopping with BeyondMasonJars-N- Decor. We value our customers and want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
1. All Sales on Custom or Personalized Items Are Final
Due to the nature of custom work, we do not offer returns, refunds, or exchanges on any personalized or made-to-order products, including items with:
- Names
- Dates
- Photos
- Custom colors
- Personalized details
If the mistake is made by us, we will correct or replace the item at no additional cost.
2. Returns for Non-Custom Items
For standard (non-personalized) items, returns may be accepted under the following conditions:
- The item must be unused and in original condition.
- Return requests must be made within 1-2 days of receiving the product.
- The buyer is responsible for return shipping costs.
Refunds will be issued once the product is returned and inspected.
3. Damage or Issues
Please inspect your order upon receipt.
If your item arrives damaged, incorrect, or defective, you must contact us within 48 hours with:
- Your name
- Order number
- Photos of the issue
We will review your claim and provide a replacement or solution.
4. Shipping & Delivery Issues
We are not responsible for:
- Lost packages
- Delayed deliveries
- Incorrect addresses provided by the customer
Once the package is scanned by the carrier, responsibility transfers to the shipping company.
5. Cancellations
- Standard items can be canceled within 1 hours of purchase.
- Custom orders cannot be canceled once production begins.
6. Refund Processing Time
Approved refunds will be issued to the original payment method.
Processing may take 3–7 business days, depending on your bank or payment platform.
7. Contact Us
For return or refund questions, contact:
Beyond Mason Jars -N- Decor
Email: beyondmasonjars.n.decor@gmail.com
Return & Refund Policy
Last Updated: December 20,2025
Thank you for shopping with BeyondMasonJars-N-Decor. We value our customers and want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
---
1. All Sales on Custom or Personalized Items Are Final
Due to the nature of custom work, we do not offer returns, refunds, or exchanges on any personalized or made-to-order products, including items with:
Names
Dates
Photos
Custom colors
Personalized details
If the mistake is made by us, we will correct or replace the item at no additional cost.
---
2. Returns for Non-Custom Items
For standard (non-personalized) items, returns may be accepted under the following conditions:
The item must be unused and in original condition.
Return requests must be made within 2-3 days of receiving the product.
The buyer is responsible for return shipping costs.
Refunds will be issued once the product is returned and inspected.
---
3. Damage or Issues
Please inspect your order upon receipt.
If your item arrives damaged, incorrect, or defective, you must contact us within 48 hours with:
Your name
Order number
Photos of the issue
We will review your claim and provide a replacement or solution.
---
4. Shipping & Delivery Issues
We are not responsible for:
Lost packages
Delayed deliveries
Incorrect addresses provided by the customer
Once the package is scanned by the carrier, responsibility transfers to the shipping company.
---
5. Cancellations
Standard items can be canceled within 1 hour of purchase.
Custom orders cannot be canceled once production begins.
---
6. Refund Processing Time
Approved refunds will be issued to the original payment method.
Processing may take 3–7 business days, depending on your bank or payment platform.
---
7. Contact Us
For return or refund questions, contact:
Beyond Mason Jars-N-Decor
Email: beyondmasonjars.n.decor@gmail.com